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Here are some Frequently Asked Questions and answers...

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What is Lirica AI, and how can it benefit my business?

Lirica AI provides automated, and intelligent customer engagement solutions, including AI-powered voice receptionists, text, and on-site assistants (like chat widgets, only better!).

Our AI agents help businesses improve customer interactions, capture leads, and manage communications 24/7.

Ultimately saving you time and staffing expenses, while helping you make more money.

Click here to see the capabilities of our AI powered Agents.

What makes Lirica AI different from other automation platforms?

Our AI agents are designed and programmed specifically for your business -to seamlessly integrate into your existing workflows while offering advanced features like multi-line call forwarding, interactive voice response, and automated social media management — all custom branded to your business.

Combined with Lirica AI's commitment to world-class customer support.. there is no comparison.

What are the different pricing plans available?

We offer tiered pricing based on the level of automation and AI engagement your business needs, ranging from our starter Missed Call Capture Agent to much more advanced Interactive Voice Response Agents, and advanced multi-line IVR+ systems and social media management solutions.

You can have just the basic AI Call Agents working for you, or add Lirica AI's complete suite of Interactive SMS and Web Agents.

You also have options to pay by the month, or get 2 FREE months when billed yearly.

Click here to compare our different plans.

Why is there a setup fee for Lirica AI services?

The setup fee covers the initial programming, customization, and branding of your AI agents to ensure they are fully optimized for your business needs. It also includes training and support during the onboarding process to guarantee seamless integration and maximum performance, and ROI for your business.

Can I upgrade or downgrade my plan later?

Absolutely. You can easily upgrade or downgrade your plan based on your business needs. Simply contact our support team to adjust your subscription. You can even change to yearly billing at any time and get 2 months FREE.

Click here to see our different plans with yearly billing.

Which platforms and tools does Lirica AI integrate with?

Lirica AI integrates with Google Business Profile, most of the more common social media platforms, and many current CRM systems, ensuring seamless data management and customer engagement.

Can I customize the voice and responses of the IVR Agent?

Yes, our IVR Agents can be fully customized with branded greetings, multi-step voice flows, and personalized call routing. You may select the language, gender, approximate age, and even the dialect of your new 24/7 IVR Agent. It will be custom-built just for your business.

Click here to learn more about our Interactive AI Call Agents.

Does the OSA Agent work on all types of websites?

Yes, the On-Site Assistant (OSA Agent) like other 'chat widgets' is compatible with most websites, including those built on platforms like WordPress, Weebly, Squarespace, Wix, and custom HTML sites.

Powered by AI and easy to integrate into your current site, it is the best way to upgrade your website and make it more interactive.

Click here to learn more about our Interactive OSA Agent.

What does the GBP Agent do?

Your Google Business Page Agent can automatically respond to customer reviews ( 5-star or otherwise.. ) and manage messages on your Google Business Profile, helping maintain a positive and interactive online presence. The Google algorithm takes into account how responsive you are with your Google reviews and ranks you accordingly. So, your GBP Agent will actually boost your business in Google search results.

It also can chat with potential new, or existing customers through GBP Chat.

Click here to learn more about our Interactive GBP Agent.

How is the GBP Agent different than the ORM Agent?

In addition to interacting with your customers through the chat function on your actual Google Business Page, the GBP Agent only responds to reviews that have already been posted, whereas the ORM Agent manages them BEFORE they are posted -filtering out less than perfect reviews (1-4 stars), and only sending a link to leave a 5-STAR review. ORM Agent also generates new reviews.

How does the ORM Agent actually generate new reviews?

This is done by implementing what is called a 'customer re-activation campaign'.

We reach out via email, and / or text message to a list of all of your past customers / clients (usually in the form of an existing .CSV file) offering a discount on their next visit / consultation, service call, etc. in exchange for them leaving us a Google review.

Can the SMM Agent manage multiple social media accounts?

Yes, the Social Media Manager Agent (SMM Agent) can handle DMs, comments, and scheduled posts across multiple platforms, including Facebook, Instagram, and X.

Click here to learn more about our Interactive SMM Agent.

What happens if the AI can’t answer a customer’s question?

If the AI agent encounters a complex or unrecognized query, it can be programmed to escalate the conversation to transfer the call to a human representative or collect contact information for later follow-up. The AI is programmed with strict prompts to abide by original programming, and to not wander of the path.

How secure is Lirica AI’s data management?

We prioritize data security, adhering exactly to industry standards and compliance requirements. All customer data is encrypted and securely stored.

Is my business data private and secure?

Yes, Lirica AI follows strict data privacy protocols to ensure that your information remains confidential and completely secure.

What kind of support do you offer?

We offer ongoing support to ensure your AI agents perform at their best. Our team is available for technical assistance, troubleshooting, and customization requests.

You can submit a support ticket or book into a support calendar 24 hours a day.

Lirica AI is committed to your success by offering you world-class customer support around the clock.

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