Turn Lost Leads Into Done Deals^™

We get these a lot..

Here are some Frequently Asked Questions and answers...

if you don't see the answer to you question, please click here.

General Overview

Who is Lirica AI, and how can they benefit my business?

Lirica AI offers intelligent customer engagement solutions, including AI-powered voice receptionists, text messaging, and on-site assistants. Our AI Agents enhance customer interactions, capture leads, and manage communications around the clock, saving you time and staffing costs while increasing revenue.

Click here to see the capabilities of our AI powered Agents.

What makes Lirica AI different from other automation platforms?

Our AI Agents are designed and programmed specifically for your business -to seamlessly integrate into your existing workflows while offering advanced features like multi-line call forwarding, interactive voice response, and automated social media management - all custom branded to your business.

Combined with Lirica AI's commitment to world-class customer support.. there is no comparison.

What does 'Lirica' mean?

'Lirica' is Italian for 'lyrical,' referring to something artistically beautiful or expressive, often associated with poetry, music, or art that evokes melody and emotional depth. It embodies the song-like flow we aim to bring to your customer interactions.

Pricing & Plans

What pricing plans does Lirica AI offer?

We offer tiered pricing based on the level of automation and AI engagement your business needs, ranging from our STARTER Missed Call Capture plan, to much more advanced Interactive Voice Response Agents, and advanced multi-line IVR+ systems and social media management solutions.

You can have just the basic AI Call Agents working for you, or add Lirica AI's complete suite of Interactive Chat, SMS and Web Agents.

You also have options to pay by the month, or get 2 FREE months when billed yearly.

Click here to compare our different plans.

Why is there a setup fee for Lirica AI services?

The setup fee covers the full Agent deployment, sync, training, customization, and branding of your AI agents to align with your business needs. It also includes training and support during onboarding to ensure seamless integration and optimal performance.

What are the charges per minute or per usage for Lirica AI Agents?

Lirica AI offers simple, predictable usage-based pricing for each AI-powered function. Here’s what you’ll pay if you’re not on the unlimited plan:

Voice AI: $0.16 per minute

Conversation AI (ITR, IER, OSA, ): $0.02 per message

Reviews AI (GBP Agent): $0.10 per review

Content AI:

-$0.11 per 1,000 words

-$0.07 per image

Funnel AI (Smart Funnel Builds): $1.24 per funnel

Workflow AI Assistant: $0.02 per request (The AI assistant inside your Lirica CRM)

Worried about usage charges? Don’t be.

If you're on, say, the $497 per month plan, you’ll never get blindsided with surprise bills or runaway fees. Just add unlimited usage for a flat $100 per month, and you’re fully covered. You would pay $597 (plus tax) per month -matter how much your AI Agents work for you.

No guesswork. No surprises. Just full AI power — always ready, always on.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time to suit your business needs. Contact our support team to adjust your subscription. Switching to annual billing at any time also grants you 2 free months.

Click here to see our different plans with yearly billing.

Product Features & Customization

Which platforms and tools does Lirica AI integrate with?

Lirica AI is an all-in-one CRM that connects with your Google Business Profile, phone and email systems, calendars, and key social platforms like Facebook and Instagram. It powers advanced tools like our GBP Agent and AI Social Media Manager -so your customer communication and marketing are always on, even when you’re not.

Does Lirica AI include its own CRM system?

Yes! Lirica AI is built on a powerful all-in-one CRM platform, eliminating the need for third-party systems. You can manage leads, track conversations, schedule appointments, automate follow-ups, and view performance -all in one place.

Does Lirica AI integrate with phone, email, and calendar tools?

Yes. Lirica AI supports two-way texting, email campaigns, call tracking, and phone number provisioning. It also syncs with Google and Outlook calendars, making it easy to automate scheduling, reminders, and follow-ups.

Can I customize the voice and responses of the IVR Agent?

Yes, our IVR Agents can be fully customized with branded greetings, multi-step voice flows, and personalized call routing. You may select the language, gender, approximate age, and even the dialect of your new 24/7 IVR Agent to match your brand's voice.

Click here to talk to an AI Call Agents now.

Is the On-Site Assistant (OSA Agent) compatible with all websites?

Yes, our OSA Agent works seamlessly with most websites, including those built on WordPress, Weebly, Squarespace, Wix, and custom HTML. It's an AI-powered tool designed to enhance interactivity and user engagement on your site.

Click here to learn more about our Interactive OSA Agent.

What functions does the Google Business Profile (GBP) Agent perform?

The GBP Agent automatically responds to customer reviews -positive or negative -and engages with customers via GBP Chat. This responsiveness enhances your online presence and can improve your ranking in Google search results.

Click here to learn more about our Interactive GBP Agent.

How does the GBP Agent differ from the ORM Agent?

In addition to interacting with your customers through the chat function on your Google Business Page, the GBP Agent only responds to reviews that have already been posted, whereas the ORM Agent manages them BEFORE they are posted -filtering out less than perfect reviews (1-4 stars), and only sending a link to post a review to those that want to leave your business a 5-STAR review. ORM Agent also generates new reviews.

How does the ORM Agent generate new reviews?

The ORM Agent initiates a 'customer re-activation campaign' by reaching out to your past customers via email or text message, using your existing contact list (typically in a .CSV format). It offers incentives, such as discounts on future visits or services, in exchange for leaving a Google review, thereby enhancing your online reputation.

AI Functionality & Escalation

What happens if the AI can’t answer a customer’s question?

If the AI agent encounters a complex or unrecognized query, it can be programmed to escalate the conversation to transfer the call to a human representative or collect contact information for later follow-up. The AI adheres strictly to its programming to ensure consistent and accurate responses.

Data Security & Privacy

How secure is Lirica AI’s data management?

Lirica AI prioritizes data security by adhering to industry standards and compliance requirements. All customer data is encrypted and stored securely to protect your business and client information.

Is my business data private and secure?

Yes, Lirica AI implements stringent data privacy protocols to ensure your business information remains confidential and secure at all times.

Support & Assistance

What kind of support does Lirica AI offer?

We offer ongoing support to ensure your AI agents perform at their best. Our team is available for technical assistance, troubleshooting, and customization requests.

You can submit a support ticket or book into a support calendar 24 hours a day.

Lirica AI is committed to your success by offering you world-class customer support around the clock.

Guarantee & Refunds

What is Lirica AI's refund policy?

We stand by the quality of our services and want you to feel confident in your investment. If you're not satisfied, we offer a hassle-free refund policy with the following terms:

~Setup Fees:

Once your setup is complete, the setup fee is non-refundable.

~Monthly Fees:

If you decide to cancel your service, we will refund the unused portion of your monthly fee on a prorated basis, ensuring you only pay for the time you've used.

Your satisfaction is our priority, and we’re committed to delivering exceptional value at every step.